Inter-Pack

REGULATIONS OF THE ONLINE STORE FOR COMPANIES (B2B)

WWW.EN.STORE.INTER-PACK.COM.PL.,

§ 1

GENERAL PROVISIONS

1. The www.en.store.inter-pack.com.pl store operates under the principles set out in these Regulations.

2. The Regulations specify the conditions for concluding and terminating Product Sales Agreements and the complaint procedure by the Store www.en.store.inter-pack.com.pl .

3. The goods available on the website www.en.store.inter-pack.com.pl do not constitute a commercial offer within the meaning of Article 66 § 1 of the Act of 23 April 1964, the Civil Code.

4. In matters not regulated in these Regulations, the following provisions shall apply:

4.1. Civil Code Act of 23 April 1964

4.2. and other relevant provisions of Polish law.

§ 2

DEFINITIONS INCLUDED IN THE REGULATIONS

1. REGULATIONS - these regulations of the Store.

2. SHOP - The Service Provider's online store operating at www.en.store.inter-pack.com.pl

3. SERVICE ELECTRONIC – a service provided electronically by the Service Provider to the Service Recipient via the Store.

4. FORM ORDERS – a form available on the website www.en.store.inter-pack.com.pl.pl enabling the placement of an Order.

5. SELLER , SERVICE PROVIDER – INTER-PACK POLONIA A LIMITED LIABILITY COMPANY entered into the Register of Entrepreneurs by the DISTRICT COURT IN LUBLIN-WSCHÓD IN LUBLIN WITH ITS REGISTERED OFFICE IN ŚWIDNIK, 6TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER under the KRS number: 0000551371 , place of business and address for service: ul. Starokrakowska 133, 26-600 Radom , NIP: 7962967648 , REGON: 361223476 , e-mail address: info@inter-pack.com.pl , telephone number: +48 483601355.

6. SERVICE USER – a natural person, legal person or organizational unit without legal personality, to which the law grants legal capacity, using the Electronic Service.

7. CUSTOMER – Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.

8. ENTREPRENEUR - a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.

9. PRODUCT – a movable item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.

10. AGREEMENT SALES – Product Sales Agreement concluded between the Customer and the Seller via the Store.

11. ORDER - a declaration of will of the Customer constituting an offer to conclude a Product Sales Agreement with the Seller.

12. PRICE – value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

§ 3

INFORMATION ABOUT PRODUCTS AND ORDERING THEM

1. The store www.en.store.inter-pack.com.pl sells Products via the Internet.

2. The products offered in the Store are new, compliant with the contract and have been legally introduced to the Polish market.

3. Prices quoted are net, plus value added tax at the rates applicable on the invoice date. All our prices are quoted in Polish zloty and exclude shipping, customs, and insurance costs, which are the responsibility of the customer.

4. Orders can be placed:

4.1. via the website using the Order Form ( Shop www.en.store.inter-pack.com.pl) – 24 hours a day, all year round,

4.2. via e-mail to the following address: cardboard-pallet.store@inter-pack.com.pl

5. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept their provisions at the time of placing the Order.

6. The Store processes orders placed Monday through Friday during Store opening hours, i.e., from 8:00 a.m. to 4:00 p.m. on weekdays. Orders placed after 4:00 p.m. on weekdays, on Saturdays, Sundays, and public holidays will be processed the next business day.

§ 4

CONCLUSION OF THE SALES AGREEMENT

1. To conclude a Sales Agreement, it is necessary for the Customer to place an Order in advance using the methods provided by the Seller in accordance with § 3 points 4 and 6 of the Regulations.

2. After placing an Order, the Seller will immediately confirm receipt of the Order. Confirmation of receipt of the Order will be sent via email.

3. Confirmation of receipt of the Order includes:

3.1. confirmation of all essential elements of the Order,

3.2. these Regulations containing information on the right to withdraw from the contract.

4. Upon receipt by the Customer of the e-mail referred to in point 3 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.

5. Each Sales Agreement will be confirmed by a proof of purchase (VAT Invoice), which will be sent by e-mail to the Customer's e-mail address provided in the Order Form.

6. The Service Provider may terminate the contract with immediate effect and without giving reasons by sending a notice of termination to the Service Recipient who is not a Consumer.

§ 5

PAYMENT METHODS

1. The Seller provides the following payment methods:

1.1. payment by traditional transfer to the Seller's bank account,

2. In case of payment by traditional transfer, the payment should be made to the bank account number:

- PL 72 1050 1793 1000 0090 8446 7456 (PLN)

- PL 68 1050 1793 1000 0090 8449 8956 (EUR)

(ING Bank Śląski SA) INTER-PACK POLONIA LIMITED LIABILITY COMPANY , ul. Starokrakowska 133, 26-600 Radom , NIP: 7962967648. Please enter "Order No. ..." in the transfer title.

3. The Customer is obliged to pay the price under the Sales Agreement within 3 business days from the date of its conclusion, unless the Sales Agreement provides otherwise.

4. The product will only be shipped after payment has been received.

§ 6

COST, DATE AND METHODS OF PRODUCT DELIVERY

1. The delivery time of the Product consists of the time of completing the Product and the time of delivery of the Product by the carrier:

1.1. The time for completing the Products is up to 21 business days from the moment of:

a) posting the funds paid under the Sales Agreement to the Seller's account

b) or positive transaction authorization by the electronic payment system

1.2. delivery of Products constituting movable items by the carrier takes place within the time declared by the carrier, i.e. from 1 to 3 business days from the moment of sending the shipment (delivery takes place only on business days, excluding Saturdays, Sundays and public holidays).

2. Products purchased in the Store are shipped via courier.

3. The Customer may also collect Products purchased in the Store in person after prior contact by e-mail or telephone.

4. The benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a Consumer upon the Seller's release of the Product to the carrier. In such a case, the Seller shall not be liable for any loss, shortage, or damage to the Product occurring from the moment the Product is accepted for transport until its release to the Customer, as well as for any delay in shipment.

5. If the Product is shipped to the Customer via a carrier, the Customer who is not a Consumer is obligated to inspect the shipment within the time and manner customary for such shipments. If the Customer discovers that the Product has been lost or damaged during transportation, the Customer is obligated to take all necessary actions to determine the carrier's liability.

§ 7

PRODUCT COMPLAINT

Complaint regarding non-conformity of the Product with the contract.

1. The customer is obligated to immediately check the goods for compliance with the order upon receipt. If a defect is found, the customer must notify Inter-Pack Polonia Sp. z o. o. by submitting a written complaint within 7 days of receipt of the shipment.

2. Notification of non-conformity of the Product with the contract and submission of an appropriate request can be made via e-mail to the following address: cardboard-pallet.store@inter-pack.com.pl or in writing to the following address: ul. Starokrakowska 133, 26-600 Radom.

3. In the above-mentioned written or electronic message, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity, and contact details. This information will significantly facilitate and expedite the Seller's processing of the complaint.

4. The Seller will respond to the Customer's request immediately, no later than within 14 days of its receipt.

5. The response to the complaint is provided on paper or another durable medium, e.g. e-mail or SMS.

6. If the complaint is accepted, Inter-Pack Polonia Sp. z o. o. will replace the goods with new ones, and if replacement is not possible, it will agree on another method of settling the complaint.

§ 8

RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 business days of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving any reason and does not give rise to any claims against the Seller by the Customer who is not a Consumer.

2. In the event of withdrawal from the Sales Agreement, the Product must be returned to the following address: Starokrakowska Street 133, 26-600 Radom.

3. Inter-Pack Polonia will refund the payments made by the Customer immediately, but no later than within 14 days from the date of delivery of the returned goods.

4. Inter-Pack Polonia will refund the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different refund method that does not involve any costs for the Customer.

5. Receipt of returned goods is treated as grounds for issuing a corrective invoice. The corrective invoice will be issued within 14 days of receipt of the returned goods.

6. If data needs to be corrected, resulting in a change in the value indicated on the sales invoice, including due to errors or discounts, Inter-Pack Polonia will notify the Customer by sending a message to the correspondence/delivery address or email address provided by the Customer. Sending a correction notification is considered the basis for issuing a correction invoice. The correction invoice will be issued within 14 days of notifying the Customer of the correction.

7. Both the Seller and the Customer have the right to withdraw from the Sales Agreement in the event of the other party failing to fulfill its obligation within a strictly defined period.

8. The provisions of this point 8 of the Regulations shall not apply to Customers who are natural persons conducting business activity and who conclude a Sales Agreement with Inter Pack Polonia sp. z o. o. directly related to their business activity, when the content of this Sales Agreement indicates that it is not of a professional nature for the Customer, resulting in particular from the subject of the business activity conducted by him, specified on the basis of the provisions on the Central Register and Information on Business Activity, to which the rules on withdrawal from the Sales Agreement apply, on the terms provided for an Individual Customer.

§ 9

INTELLECTUAL PROPERTY

1. All content posted on the website at www.en.store.inter-pack.com.pl is protected by copyright and (subject to § 15 pt. 3 and elements posted by Service Users, used on the basis of a license, transfer of copyright or permitted use) are the property of INTER-PACK POLONIA SPÓŁKA Z OGRANICZONĄ ODPOWIENOŚCIĄ entered into the Register of Entrepreneurs by the DISTRICT COURT IN LUBLIN-WSCHÓD IN LUBLIN WITH ITS REGISTERED OFFICE IN ŚWIDNIK, 6TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER under the KRS number: 0000551371 , place of business and address for service: ul. Starokrakowska 133, 26-600 Radom , NIP: 7962967648 , REGON: 361223476. The Service Recipient is fully liable for any damage caused to the Service Provider resulting from the use of any content of the website www.en.store.inter-pack.com.pl without the Service Provider's consent.

2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content of the website www.en.store.inter-pack.com.pl constitutes a violation of the copyright of the Service Provider and results in civil and criminal liability.

3. All trademarks, product names, company names, and logos used on the Store's website at www.en.store.inter-pack.com.pl belong to their respective owners and are used for identification purposes only. All materials, descriptions, and images presented on the Store's website at www.en.store.inter-pack.com.pl are used for informational purposes only.

§ 10

FINAL PROVISIONS

1. Contracts concluded through the Store are concluded in accordance with Polish law.

2. In the event of any inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply instead of the challenged provision of the Regulations.

3. Any disputes arising from Sales Agreements between the Store and Customers will be resolved primarily through negotiation, with the intention of resolving the dispute amicably . However, if this is not possible or is unsatisfactory for either party, the dispute will be resolved by a competent common court.

4. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is not also a Consumer shall be submitted to the court having jurisdiction over the registered office of the Service Provider.

ONLINE STORE REGULATIONS - FOR INDIVIDUAL CUSTOMERS

WWW.EN.STORE.INTER-PACK.COM.PL

§ 1

GENERAL PROVISIONS

1. The www.en.store.inter-pack.com.pl store operates under the principles set out in these Regulations.

2. The Regulations specify the conditions for concluding and terminating Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the Store www.en.store.inter-pack.com.pl, the rules for providing these services, and the conditions for concluding and terminating agreements for the provision of services electronically.

3. Each Service Recipient is obliged to comply with the provisions of these Regulations upon taking steps to use the Electronic Services of the www.en.store.inter-pack.com.pl.pl Store.

4. In matters not regulated in these Regulations, the following provisions shall apply:

4.1. Act on the provision of services by electronic means of 18 July 2002,

4.2. Act on Consumer Rights of 30 May 2014,

4.3. Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016,

4.4. and other relevant provisions of Polish law.

§ 2

DEFINITIONS INCLUDED IN THE REGULATIONS

1. REGULATIONS - these regulations of the Store.

2. SHOP - The Service Provider's online store operating at www.en.store.inter-pack.com.pl

3. SERVICE ELECTRONIC – a service provided electronically by the Service Provider to the Service Recipient via the Store.

4. FORM ORDERS – a form available on the website www.en.store.inter-pack.com.pl.pl enabling the placement of an Order.

6. SERVICE USER – a natural person, legal person or organizational unit without legal personality, to which the law grants legal capacity, using the Electronic Service.

7. CUSTOMER – Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.

8. CONSUMER – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

9. ENTREPRENEUR - a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.

10. PRODUCT – a movable item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.

11. AGREEMENT SALES – Product Sales Agreement concluded between the Customer and the Seller via the Store.

12. ORDER - a declaration of will of the Customer constituting an offer to conclude a Product Sales Agreement with the Seller.

13. PRICE – value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

§ 3

INFORMATION ABOUT PRODUCTS AND ORDERING THEM

1. The store www.en.store.inter-pack.com.pl sells Products via the Internet.

2. The products offered in the Store are new, compliant with the contract and have been legally introduced to the Polish market.

3. The information on the Store's website does not constitute an offer within the meaning of the law. By placing an Order, the Customer is making an offer to purchase a specific Product under the terms specified in its description.

4. The Product price displayed on the Store's website is given in Polish zloty (PLN) and includes all components, including VAT. The price does not include shipping costs.

5. The Product price displayed on the Store's website is binding at the time the Customer places an Order. This price will not change regardless of any price changes in the Store that may occur for individual Products after the Customer places an Order.

6. The Seller clearly informs Customers about Unit Prices, promotions, and Product Price reductions. In addition to information about the Product discount, the Seller displays the lowest Price for that Product that was valid in the 30 days prior to the introduction of the discount. If the Product is offered for sale for less than 30 days, the Seller displays the lowest Price for that Product that was valid from the date the Product was first offered for sale until the date of the discount.

7. Orders can be placed:

7.1. via the website using the Order Form ( Shop www.en.store.inter-pack.com.pl) – 24 hours a day, all year round,

7.2. via e-mail to the following address: cardboard-pallet.store@inter-pack.com.pl

8. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept their provisions at the time of placing the Order.

9. The Store processes orders placed Monday through Friday during Store opening hours, i.e., from 8:00 a.m. to 4:00 p.m. on weekdays. Orders placed after 4:00 p.m. on weekdays, on Saturdays, Sundays, and public holidays will be processed the next business day.

§ 4

CONCLUSION OF THE SALES AGREEMENT

1. To conclude a Sales Agreement, it is necessary for the Customer to place an Order in advance using the methods provided by the Seller in accordance with § 3 points 7 and 9 of the Regulations.

2. After placing the Order, the Seller immediately confirms its receipt.

3. Confirmation of receipt of the Order referred to in point 2 of this paragraph binds the Customer to their Order. Confirmation of receipt of the Order is sent via email.

4. Confirmation of receipt of the Order includes:

4.1. confirmation of all essential elements of the Order,

4.2. these Regulations containing information on the right to withdraw from the contract.

5. Upon receipt by the Customer of the e-mail referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.

6. Each Sales Agreement will be confirmed by a proof of purchase (VAT Invoice), which will be sent by e-mail to the Customer's e-mail address provided in the Order Form.

§ 5

PAYMENT METHODS

1. The Seller provides the following payment methods:

1.1. payment by traditional transfer to the Seller's bank account,

2. In case of payment by traditional transfer, the payment should be made to the bank account number:

PL 72 1050 1793 1000 0090 8446 7456 (PLN)

PL 68 1050 1793 1000 0090 8449 8956 (EUR)

(ING Bank Śląski SA) INTER-PACK POLONIA LIMITED LIABILITY COMPANY , ul. Starokrakowska 133, 26-600 Radom , NIP: 7962967648. Please enter "Order No. ..." in the transfer title.

3. The Customer is obliged to pay the price under the Sales Agreement within 3 business days from the date of its conclusion, unless the Sales Agreement provides otherwise.

4. The product will only be shipped after payment has been received.

§ 6

COST, DATE AND METHODS OF PRODUCT DELIVERY

1. The Product delivery costs covered by the Customer are determined during the Order placement process and depend on the choice of payment method and delivery method of the purchased Product.

2. The delivery time of the Product consists of the time of completing the Product and the time of delivery of the Product by the carrier:

2.1. The time for completing the Products is up to 21 business days from the moment of:

c) posting the funds paid under the Sales Agreement to the Seller's account

d) or positive transaction authorization by the electronic payment system

2.2. delivery of Products constituting movable items by the carrier takes place within the time declared by the carrier, i.e. from 1 to 3 business days from the moment of sending the shipment (delivery takes place only on business days, excluding Saturdays, Sundays and public holidays).

3. Products purchased in the Store are shipped via courier.

4. The Customer may also collect Products purchased in the Store in person after prior contact by e-mail or telephone.

§ 7

PRODUCT COMPLAINT

Complaint regarding non-conformity of the Product with the contract.

1. The basis and scope of the Seller’s liability towards the Customer who is a Consumer or an entity referred to in § 9 of the Regulations for the lack of conformity of the Product with the contract are specified in the Consumer Rights Act of 30 May 2014.

2. The Seller is liable to the Customer who is a Consumer or an entity referred to in § 9 of the Regulations for any lack of conformity of the Product with the contract existing at the time of delivery of the Product and revealed within two years from that time.

3. Notification of non-conformity of the Product with the contract and submission of an appropriate request can be made via e-mail to the following address: cardboard-pallet.store@inter-pack.com.pl or in writing to the following address: ul. Starokrakowska 133, 26-600 Radom.

4. In the above-mentioned written or electronic message, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity, and contact details. This information will significantly facilitate and expedite the Seller's processing of the complaint.

5. In order to assess the irregularity and non-conformity of the Product with the contract, the Consumer or the entity referred to in § 9 of the Regulations are obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense.

6. The Seller will respond to the Customer's request immediately, no later than within 14 days of its receipt.

7. In the event of a complaint from a Customer who is a Consumer or an entity referred to in § 9 of the Regulations – failure to consider the complaint within 14 days of its submission shall be deemed to constitute its acceptance.

8. A Customer who is a Consumer or an entity referred to in § 9 may first request that the Seller replace or repair the Product. The Customer may request a price reduction or withdrawal from the contract only in the cases specified in the Consumer Rights Act of 30 May 2014 (including if the non-conformity of the goods with the contract is material, if the Seller has refused to bring the goods into conformity with the contract, or if the non-conformity of the goods with the contract persists despite the Seller having already attempted to bring the goods into conformity with the contract).

9. In connection with a justified complaint from a Customer who is a Consumer or an entity referred to in § 9 of the Regulations, the Seller shall:

a) covers the costs of repair or replacement and re-delivery of the Product to the Customer,

b) reduces the price of the Product (the reduced Price must be in proportion to the Price of the goods in accordance with the contract to the goods incompatible with the contract) and returns the value of the reduced Price to the Consumer or the entity referred to in § 9 no later than within 14 days of receiving the declaration of Price reduction from the Consumer or the entity referred to in § 9,

c) In the event of withdrawal from the contract by the Consumer or the entity referred to in § 9, the Seller shall refund the Product Price no later than 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer or the entity referred to in § 9 is obliged to immediately return the goods to the Seller at the Seller's expense.

10. The response to the complaint is provided on paper or another durable medium, e.g. e-mail or SMS.

§ 8

RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 9 of the Regulations and who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the declaration of withdrawal provided by the Store.

2. In the event of withdrawal from the contract, the Sales Agreement is considered null and void, and the Consumer or entity referred to in § 9 of the Regulations is obligated to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which they withdrew from the contract, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to return the Product before its expiry.

3. In the event of withdrawal from the Sales Agreement, the Product must be returned to the following address: Starokrakowska Street 133, 26-600 Radom.

4. The Consumer or the entity referred to in § 9 of the Regulations shall be liable for any reduction in the value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product, unless the Seller has failed to inform the Consumer or the entity referred to in § 9 of the manner and deadline for exercising the right to withdraw from the contract, and has failed to provide them with a model withdrawal form . In order to establish the nature, characteristics, and functioning of the Products, the Consumer or the entity referred to in § 9 of the Regulations should handle and inspect the Products only in the same manner as they would in a brick-and-mortar store.

5. Subject to points 6 and 8 of this section, the Seller will refund the value of the Product, including delivery costs, using the same payment method used by the Consumer, unless the Consumer or the entity referred to in § 9 of the Regulations has expressly agreed to a different refund method that does not involve any costs for them. Subject to point 7 of this section, the refund will be made immediately, and no later than 14 days from the Seller's receipt of the declaration of withdrawal from the Sales Agreement.

6. If the Consumer or the entity referred to in § 9 of the Regulations has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse them for the additional costs incurred by them.

7. If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 9 of the Regulations, the Seller may withhold the reimbursement of payments received from the Consumer until the goods are received back or the Consumer or the entity referred to in § 9 of the Regulations provides proof of sending the goods back, depending on which event occurs first.

8. The consumer or the entity referred to in § 9 of the Regulations withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall only bear the costs of returning the Product to the Seller.

9. The fourteen-day period within which the Consumer or the entity referred to in § 9 of the Regulations may withdraw from the contract is calculated as follows:

9.1. for a contract under which the Seller delivers the Product and is obliged to transfer its ownership – from the date on which the Consumer or the entity referred to in § 9 of the Regulations (or a third party indicated by them other than the carrier) took possession of the Product,

9.2. for a contract covering multiple Products that are delivered separately, in batches or in parts - from the taking possession of the last Product, batch or part thereof,

9.3. for a contract involving the regular delivery of a Product for a specified period of time - from the moment of taking possession of the first Product,

9.4. for other contracts - from the date of conclusion of the contract.

10. The right to withdraw from a distance contract does not apply to the Consumer or the entity referred to in § 9 of the Regulations in the case of a Sales Agreement:

10.1 in which the subject of the provision is a non-prefabricated good, manufactured according to the consumer’s specifications or intended to meet his individual needs,

10.2 for the provision of services for which the Consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service he will lose the right to withdraw from the contract and has accepted this.

11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement in the event of the other party failing to fulfill its obligation within a strictly defined period.

§ 9

PROVISIONS RELATING TO ENTREPRENEURS WITH CONSUMER RIGHTS

1. An entrepreneur running a sole proprietorship (this paragraph does not apply to commercial companies) is protected by the Consumer Rights Act provided that the contract he concludes with the Seller is directly related to his business activity, but the content of this contract indicates that it is not of a professional nature for him, resulting in particular from the subject of his business activity.

2. A person conducting business activity referred to in point 1 of this paragraph is covered by protection only in the scope of:

2.1. prohibited contractual provisions,

2.2. liability for non-conformity of the Product with the contract,

2.3. the right to withdraw from a distance contract,

2.4. rules regarding the contract for the supply of digital content or digital services.

3. The entrepreneur referred to in point 1 of this paragraph loses his rights under consumer protection if the Sales Agreement he concluded with the Seller is of a professional nature, which is verified on the basis of the entrepreneur's entry in the Central Register and Information on Business Activity of the Republic of Poland, in particular the codes of the Polish Classification of Activities indicated therein.

4. The entrepreneurs referred to in point 1 of this paragraph are not covered by the institutional protection provided to Consumers by the district consumer ombudsmen and the President of the Office of Competition and Consumer Protection.

§ 10

TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables the use of Electronic Services via the Store, such as:

1.1. concluding Product Sales Agreements.

2. The provision of Electronic Services to Service Users in the Store takes place under the terms and conditions specified in the Regulations.

3. The Service Provider has the right to post advertising content on the Store's website. This content constitutes an integral part of the Store and the materials presented therein.

§ 11

CONDITIONS FOR THE PROVISION AND CONCLUSION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. The provision of Electronic Services specified in § 10 point 1 of the Regulations by the Service Provider is free of charge.

2. The period for which the contract is concluded:

2.1. the contract for the provision of Electronic Services consisting in enabling the placement of an Order in the Store is concluded for a fixed period and is terminated when the Order is placed or when the Service User ceases to place it.

3. Technical requirements necessary for cooperation with the IT system used by the Service Provider:

3.1. a computer (or mobile device) with Internet access,

3.2. access to e-mail,

3.3. web browser,

3.4. enabling Cookies and Javascript in your web browser .

4. The Service Recipient is obliged to use the Store in a manner consistent with the law and good practices, with respect for the personal rights and intellectual property rights of third parties.

5. The Service Recipient is obliged to enter data consistent with the actual state of affairs.

6. The Service User is prohibited from providing illegal content.

§ 12

COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES

1. Complaints related to the provision of Electronic Services via the Store may be submitted by the Service User via e-mail to the following address: cardboard-pallet.store@inter-pack.com.pl

2. In the above email, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity, and your contact details. This information will significantly facilitate and expedite the Service Provider's handling of the complaint.

3. The complaint will be considered by the Service Provider immediately, no later than within 14 days from the date of submission.

4. The Service Provider's response to the complaint is sent to the Service User's e-mail address provided in the complaint or in another manner specified by the Service User.

§ 13

CONDITIONS FOR TERMINATING CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Termination of the contract for the provision of Electronic Services:

1.1. The Service Recipient may terminate the contract with immediate effect and without stating the reasons by sending an appropriate declaration via e-mail to the following address: cardboard-pallet.store@inter-pack.com.pl

1.2. The Service Provider may terminate the agreement for the provision of Electronic Services for a continuous and indefinite period if the Service User violates the Terms and Conditions, in particular by providing illegal content after an ineffective prior notice to cease and desist, specifying an appropriate deadline. In such a case, the agreement expires after 7 days from the date of the declaration of intent to terminate it (notice period) .

1.3. termination leads to the termination of the legal relationship with effect for the future.

2. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by mutual agreement of the parties.

§ 14

INTELLECTUAL PROPERTY

3. All trade names, product names, company names, and logos used on the Store's website at www.en.store.inter-pack.com.pl belong to their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions, and images presented on the Store's website at www.en.store.inter-pack.com.pl are used for informational purposes only.

§ 15

FINAL PROVISIONS

1. Contracts concluded through the Store are concluded in accordance with Polish law.

2. In the event of any inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply instead of the challenged provision of the Regulations.

3. Any disputes arising from Sales Agreements between the Store and Customers will be resolved primarily through negotiation, with the intention of resolving the dispute amicably, in accordance with the Act on Out-of-Court Consumer Dispute Resolution. However, if this is not possible or is unsatisfactory for either party, disputes will be resolved by a competent common court, in accordance with point 4 of this section.

4. Judicial dispute resolution:

4.1. any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer or an entity referred to in § 9 of the Regulations shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964,

5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution, in particular by filing a request for mediation or an arbitration court after the complaint procedure has been completed (the application can be downloaded from http://www.uokik.gov.pl/download.php?plik=6223). A list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available at http://www.uokik.gov.pl/wazne_adresy.php#faq596. A Consumer may also seek free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory responsibilities include consumer protection. Out-of-court redress after the complaint procedure is completed is free of charge.